Please contact us before returning any items. Otherwise, returned items will not be accepted.
In case of complaint, the customer is obliged to contact Block-Bilt online store and give all information relevant and the reason for complaint.
You can return the product within 7 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number.
Block-Bilt will make a refund of eligible returns.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Block-Bilt online store is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another size of the same product?
E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.
Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, Block-Bilt reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: Contact page